Privacy Policy
Thank you for visiting this website (the "Site"), made available to you by Eleven Learning Incorporated ("Eleven Learning"). Eleven Learning is committed to protecting your privacy. We've developed this Privacy Policy in order for you to understand how we collect, use, communicate, disclose, and make use of personal information that you provide to us on this Site. By registering on or using the Site and voluntarily providing personal information in connection with your registration or use, you are consenting to our use of the information you provide as described in this Privacy Policy.
The Information We CollectRequired Personal Information
Registration is required in order to access the textbooks and other materials available on the Site. As part of the registration process, you will be asked to provide your email address, full name, and a password. If a payment is necessary, you will be asked to provide credit card or billing information.
Optional Personal Information
In addition to the required registration information, we may request additional information, such as the school you attend, your intended degree and major, and your expected year of graduation, to help us better understand who are the users of this Site. Providing this information is completely optional, and after registration, you will have full access to the Site even if you prefer not to provide any of this additional information.
Other Collected Information
We may collect certain non-personally identifiable information when you visit the Site, such as the type of browser and operating system you are using, the IP address you are using to connect to the Site, and the name of your Internet service provider. This type of information helps us ensure consistent delivery of the Site and improve our services.
We also collect information on how you use the Site, such as what books you read on the Site, what passages have been highlighted, what notes have been made, etc.
CookiesLike most major websites, we may use "cookies" to store information during your use of our Site. Cookies are small pieces of code that are stored in a designated file on your computer. They do not provide us with any personally identifiable information and cannot be used to run programs or deliver viruses to your computer.
We use cookies as a convenience feature to save you time, and to help us both understand how our Site is used and improve the Site. For example, we may use cookies to personalize your experience at our web pages or recall your specific information on subsequent visits (for example, to recognize you by name when you return to the Site). If you would prefer not to receive any cookies, most browsers can be set to refuse cookies or to alert you when one is being sent. It is possible, however, that some portions of this Site may not function properly if the cookies are disabled.
Updating or Removing Your Personal InformationYou may update or remove from our database most of the information you provide us at any time by accessing your account settings. However, removing some types of information, such as your email address, requires canceling your registration. Please contact us if you would like to take this step.
How We Use Your Personal InformationWe will use the personal information you provide in connection with your use of the Site. If we need to contact you, we may do so using your email address. Information we collect about how you use the Site--such as what you read and what passages you highlight or annotate--will be presented to you alongside the textbook content. We may also use it (in a way that is not personally identifiable) to improve our service and add new features.
Please be aware that personal information--such as your name or email address--that you voluntarily disclose on services such as blogs, bulletin or message boards, or in chat areas that are accessible to other users could be collected and disclosed by others. Eleven Learning cannot take any responsibility for such collection or disclosure.
How We Share Your Personal InformationEleven Learning is not in the business of selling the information you provide to us to any other party. We may share user behavior information with our partners (for instance, the authors and professors whose books you read) but only in as general a way as possible, and not in a way that your identity will be revealed. The purpose of such sharing will be to improve the quality of the textbooks you read. Other than the user behavior information, we will not share the personal information you provide except (a) if it is for the purpose(s) you provided it; (b) with your consent; (c) as may be required by law or as we think necessary to protect our company or others from injury; or (d) with vendors who provide services to us, such as hosting services, tech support, database managers, and credit card processors.
Links to Other SitesThis Privacy Policy applies only to our Site. Our Site, or the textbooks on it, may provide links to--or embed media from--other websites that are not under our control. These other sites do not follow our privacy policies and procedures, and may place their own cookies on your computer. You should review the privacy policies on those sites to understand how they will protect any personal information you provide.
Security of the Information You ProvideWe believe we have taken reasonable steps to protect the information you provide us from loss or theft, unauthorized access, disclosure, copying, use, or modification.
International UsersIf you are visiting our Site from a location outside of the United States, your connection will be through and to servers located in the United States and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using this Site, you authorize the export of personal information to the USA and its storage and use as specified above when you provide such information to us. This policy and our legal obligations are subject to the laws of the Commonwealth of Massachusetts and the USA, regardless of the location of any user. Any claims or complaints must be filed in the USA in the Commonwealth of Massachusetts.
Changes to this PolicyThis Privacy Policy is effective as of April 6, 2010. Since our policy may change periodically, without notice, please check back here from time to time to review our current Privacy Policy. Your use of the Site after the posting of any changes to this Privacy Policy means you accept such changes.
How to Contact UsIf you have any questions or concerns about this Privacy Policy, need to contact us about the information you've provided, or want to terminate your registration, you may reach us using any of the methods listed on our contact page.