Help

General Questions

  • What is a beta test?

    We’re asking for you to help test the textbook reading interface that we’ve developed. As the semester progresses, it will get faster, be more polished, and gain new features. On the off chance you find a bug — such as an interface glitch — please report it to us.

  • Can I count on Eleven Learning being up and running as I study for finals?

    Absolutely. Reliability is important to us, too: that’s why Eleven Learning is powered (and backed up) by Amazon Web Services.

  • How much does it cost?

    The current books are free and will remain free.

  • Do I have to install any software?

    No. It runs in the web browser.

  • Are there any ads?

    No.

  • “www.ElevenLearning.com” is a long URL. Do you have something shorter?

    Sure. You can reach us at www.11Learning.com, too.

  • What if my question isn’t answered here?

    Contact us by clicking here.

Account Questions

  • What should I do if I forgot my password?

    Go to the sign in page, click the ‘Forgot password’ link, and follow the instructions.

  • How do I change my password?

    Log in and access the settings page.

  • How do I change my email address?

    Log in and access the settings page.

  • How do I remove a book from my bookshelf?

    Contact us, and we’ll be glad to help.

  • How do I cancel my account?

    Well, you don’t need to cancel your account; you can just stop using the product. But if you’re sure you want to cancel, then contact us, and we’ll walk you through the process.

Reader Walkthrough


Reader

Above is a sample screen from the Eleven Learning reader. Let’s look at it element by element.

Navigation

The reader displays one section of text at a time. Use the scrollbar to move around within a section.

Next Button To skip to the next section of the textbook, click the Next button (1).


To jump to a different section, use the Table of Contents (2). Click on a chapter title to display its sections, then click on a section title to load that portion of the textbook.



Finally, there’s no need to bookmark your page in the browser: next time you open the book, the reader will remember what section you were reading.

 Table of Contents

Annotation



Highlighter

To make a Highlight, click on the highlighter icon (3), which is on the left in this picture. Then select the text you want to highlight. Selecting a portion of a table highlights the entire table. You can select multiple passages; the highlighter stays on until you click the icon again to turn it off. Tip: in some browsers, double-clicking will highlight a word.



To Erase a Highlight, click the eraser icon, which is on the right in this picture. Then select the text whose highlight you want to remove. The eraser stays on until you click the icon again to turn it off.


To Add a Note, click on the plus-sign icon to the right of a paragraph (4). This opens up a note in editing mode. (The picture to the right shows both the icon and an open note.) Enter your text, then click the save link at the bottom of the note. Alternately, clicking anywhere outside the note will also save it.



To Edit a Note, click the edit link at the bottom of a note. You may also click in the text of a note. To Delete a Note, erase all its text, then save it.

 Note

More Help

Did we forget something? Contact us.