Help

Student Questions

• Can I count on Eleven Learning being up and running as I study for finals?
  
  Absolutely. Reliability is important to us, too: that’s why Eleven Learning is powered (and backed up) by Amazon Web Services.
• How much does it cost?
  
  The current books are free and will remain free.
• Do I have to install any software?
  
  No. It runs in the web browser, and it doesn’t use Flash or Java.
• What browsers do you support?
  
  On Windows, we test on the latest versions of Internet Explorer and Firefox. On the Mac, we test on the latest versions of Safari and Firefox. That’s not to say that other browsers won’t work; it’s just that we haven’t tested them (yet).
• Are there any ads?
  
  No.
• “www.ElevenLearning.com” is a long URL. Do you have something shorter?
  
  Sure. You can reach us at www.11Learning.com, too.
• What does the ‘Eleven’ in your name mean?
  
  
  
• What if my question isn’t answered here?
  
  Contact us by clicking here.

Account Questions

• What should I do if I forgot my password?
  
  Go to the sign in page, click the ‘Forgot password’ link, and follow the instructions.
• How do I change my password?
  
  Log in and access the profile page.
• How do I change my email address?
  
  Log in and access the profile page.
• I keep on getting asked to confirm my email address, but I am not receiving any messages. What should I do?
  
  First, please log in and access the profile page, then confirm that we have the correct email address on file. If it’s wrong, please update it. If it’s right, and you’re still not getting messages, check your spam folder. If that doesn’t help, please contact us by clicking here.
• How do I remove a book from my bookshelf?
  
  Contact us, and we’ll be glad to help.
• How do I cancel my account?
  
  Well, you don’t need to cancel your account; you can just stop using the product. But if you’re sure you want to cancel, then contact us, and we’ll walk you through the process.

Educator & Community Questions

• How do I adopt one of your textbooks for my class?
  
  It’s really as simple as directing your students to our website. Contact us with any questions.
• Who is allowed to join the Eleven Learning Community?
  
  All textbook authors and educators are welcome to join. Publishing service providers may inquire about membership; we’ll make a decision on a case-by-case basis.
• I am a professor and am interested in discussing textbooks, but I haven’t written one. Is it OK if I join?
  
  Absolutely. Welcome.
• Why can’t I see the community before I sign up?
  
  The community is restricted to authors, educators, and other textbook professionals. We verify your credentials before giving you access to the community. This way, you know who your audience is, and you can speak more freely.
• I registered as a student, but now I want to join the community. Can you help me?
  
  You bet. Send us a note, and we’ll take care of it.
• What if I want to join your community, but I don’t want to publish my textbook with you / use the peersourcing process?
  
  That’s totally fine. Please join the discussion. The more the merrier.

Author Questions

• What types of books do you publish?
  
  We publish two types of college textbooks:

  • Standard textbooks for upper-level subjects
    • Examples of standard books include Linear Algebra, Real Analysis, Intro to Computer Science, and Operating Systems
  • Short-form college textbooks for both mainstream and upper-level subjects
    • Short-form textbooks (160-300 pages) capture the essence of a well- defined subject area
    • Short-form textbooks cover a subject fully, and they include pedagogical elements standard to most textbooks: logical and progressive organization, inline and end-of-chapter exercises, etc.
    • Short-form textbooks are experience-based: as a subject matter expert, think about how you would distill your expertise into a textbook that you could use to give a group of people at a Thanksgiving dinner a meaningful understanding of your subject. That’s the short-form textbook approach.
    • Examples of short-form books include Anxiety and Mood Disorders and Introduction to Programming with Alice.
• What subject areas are you publishing in?
  
  Currently, we are publishing in mathematics, computing, and social sciences.
• How do you handle copyright and licensing of your books?
  
  We are an open source publisher:

  • We publish under a Creative Commons Attribution Non-Commercial ShareAlike 3.0 license (CC-BY-NC-SA)
  • This means that there will always be free versions of our books available
  • This also means that authors retain the copyright to their work(s). We’re effectively only licensing a version of it, not taking ownership of it.
• How do you make money if you’re open source?
  
  We charge money for premium versions of our books: print, online, tablet, etc. It’s a tried-and-true formula pioneered by companies like Red Hat.
• How do I make money if you’re open source?
  
  See above answer, then, keep reading.

  • Like traditional publishers, we pay royalties on the sales of the premium versions of the books (no royalties on the free versions).
  • Unlike traditional publishers, we view our authors as partners, so we pay much higher royalty rates. As high as 25% of the net cash received for the book, depending on sales.
• How are you adding value to my manuscript?
  
  We provide editorial and review expertise as part of the project.

  • Peersourcing peer review, done collaboratively with our online tools
  • Editorial and content management
• What exactly is ‘Peersourcing’?
  
  Peersoucing is our name for crowdsourced peer editing. We combine the developmental editing cycle and the peer review process into one step: authors work directly with potential adopters to improve their manuscripts. It saves time and money, and the feedback is more relevant because it comes directly from those whose opinions matter most.
• Is peersourcing like Wikipedia, where anyone can change my manuscript?
  
  No. Reviewers can make comments and suggestions, and the author incorporates that feedback into the manuscript. Only the author can edit the book’s text. This way, we ensure that each book has an author who stands behind it and vouches for its accuracy.
• How do I submit a book proposal? What should I send to you?
  
  You should provide the following so we can properly consider your book idea:

  • An outline that includes all chapters broken out at (least) to the A-head level
  • A brief (1 paragraph) description of the content of each chapter
  • A brief overview of the audience for the book, and the course(s) it might be used in
  • A brief overview of any special features, pedagogy, problem sets, etc.
• Who do I send my book proposal to?
  
  If you have already spoken with an editor, please send your proposal directly to that person. If this is the first time you’re sending something to us, please send it to author@elevenlearning.com.

Reader Walkthrough

Above is a sample screen from the Eleven Learning reader. Let’s look at it element by element.

Navigation

To skip to the next section of the textbook, click the Next button (1).

To jump to a different section, use the Table of Contents (2). Click on a chapter title to display its sections, then click on a section title to load that portion of the textbook. Finally, there’s no need to bookmark your page in the browser: next time you open the book, the reader will remember what section you were reading.

Annotation

To make a Highlight, click on the highlighter icon (3), which is on the left in this picture. Then select the text you want to highlight. Selecting a portion of a table highlights the entire table. You can select multiple passages; the highlighter stays on until you click the icon again to turn it off. Tip: in some browsers, double-clicking will highlight a word. To Erase a Highlight, click the eraser icon, which is on the right in this picture. Then select the text whose highlight you want to remove. The eraser stays on until you click the icon again to turn it off.

To Add a Note, click on the plus-sign icon to the right of a paragraph (4). This opens up a note in editing mode. (The picture to the right shows both the icon and an open note.) Enter your text, then click the save link at the bottom of the note. Alternately, clicking anywhere outside the note will also save it. To Edit a Note, click the edit link at the bottom of a note. You may also click in the text of a note. To Delete a Note, erase all its text, then save it.

More Help

Did we forget something? Contact us.